账号注销与数据删除说明

最后更新日期：2026年8月27日

本说明适用于胖哒生活系列应用，包括：

• 胖哒生活

• 胖哒商家

• Pangda Rider

本说明适用于上述应用中的用户账号、商家账号及配送员账号注销和相关个人数据删除申请。

一、注销须知

账号注销后，您将无法继续使用该账号登录相关胖哒生活系列应用。

与账号相关且无需继续保留的个人资料、联系方式、地址信息、账号设置及其他数据，将根据本说明进行删除或匿名化处理。注销后，相关数据原则上无法恢复。

根据适用法律法规、财务税务、交易结算、配送履约、安全风控、争议处理等要求，部分数据可能需要在必要期限内继续保留。

二、注销后果

账号注销后，根据您的账号类型，可能产生以下影响：

1. 账号将停止使用，相关登录权限将被取消。

2. 与账号相关且无需继续保留的个人信息将被删除或匿名化处理。

3. 胖哒生活用户账号中的优惠券、积分及其他未使用权益可能被清除且无法恢复。

4. 胖哒商家账号注销后，相关店铺经营权限、后台管理权限及无需继续保留的店铺资料可能被关闭、删除或匿名化处理。

5. Pangda Rider 配送员账号注销后，相关接单权限、配送员身份及服务权限将被关闭。

6. 尚未完成的订单、配送任务、退款、售后、结算、提现、佣金或争议事项，应在申请注销前完成处理。

7. 注销完成后，原账号及相关权益原则上无法恢复。

三、注销条件

申请注销前，账号应根据实际业务情况满足以下条件：

1. 所有进行中的订单、配送任务或服务事项已经完成。

2. 所有退款、售后、投诉及争议事项已经处理完毕。

3. 账户余额、待结算金额、可提现金额及其他待处理资金已经完成处理。

4. 不存在尚未完成的商家结算、配送员佣金或其他款项。

5. 账号当前不存在正在处理的安全、违规、欺诈或争议事项。

6. 法律法规或平台规则要求完成的其他必要事项已经处理完毕。

如部分条件不适用于您的账号类型，则无需满足对应条件。

四、如何申请注销账号

您可以通过以下任一方式申请注销胖哒生活系列应用账号。

方式一：通过相关 App

如果相关 App 已提供账号注销入口，可按照 App 内页面提示提交注销申请。

具体入口可能因应用和版本不同而有所差异，一般可在：

“我的”或“账户” → “设置” → “账号安全”或相关账号管理页面 → “注销账号”

按照页面提示完成必要的身份验证并提交注销申请。

方式二：通过电子邮件申请

如果您无法登录 App、相关版本暂未提供在线注销入口，或希望通过其他方式提出申请，可以发送邮件至：

hi@pangda.life

邮件标题请注明：

“申请删除胖哒生活系列应用账号”

请在邮件中说明：

• 您使用的应用名称：胖哒生活 / 胖哒商家 / Pangda Rider

• 账号类型：用户 / 商家 / 配送员

• 注册手机号、邮箱或其他账号信息

• 需要删除的账号或相关数据

为防止他人未经授权删除您的账号，我们可能要求您完成必要的身份核验。

五、将删除或匿名化处理的数据

账号注销后，对于无需继续保留的数据，我们将根据您的账号类型进行删除或匿名化处理，包括但不限于：

胖哒生活用户账号

• 账号基本资料

• 头像及个人资料

• 联系方式

• 收货地址

• 账号设置

• 优惠券、积分及相关账号权益信息

• 其他无需继续保留的个人数据

胖哒商家账号

• 商家账号基本资料

• 联系人信息

• 无需继续保留的店铺管理资料

• 账号设置及登录相关信息

• 其他无需继续保留的商家账号数据

Pangda Rider 配送员账号

• 配送员账号基本资料

• 联系方式

• 无需继续保留的个人资料及账号设置

• 无需继续保留的车辆或服务资料

• 其他无需继续保留的配送员账号数据

对于可以通过匿名化方式达到删除效果的数据，我们可能采取不可逆匿名化处理，使相关数据无法再与特定个人直接关联。

六、可能继续保留的数据

为履行适用法律法规以及财务、税务、交易、配送、安全、退款、结算、争议处理和防欺诈等义务，以下数据可能在必要期限内继续保留：

• 订单及交易记录

• 配送及履约记录

• 支付、退款、结算及提现记录

• 商家结算及佣金记录

• 配送员服务及结算记录

• 财务及税务记录

• 发票及相关凭证

• 客诉、售后及争议处理记录

• 安全、风控、防欺诈及违规处理记录

• 法律法规要求保存的其他数据

对于胖哒商家和 Pangda Rider 账号，部分身份认证、资质审核、合同、结算或业务记录也可能因法律法规、平台合规或争议处理需要，在必要期限内继续保留。

上述数据仅会在法律法规要求或实现上述合法目的所必要的期限内保留。

如适用法律规定具体保存期限，我们将按照相关规定执行。保存期限届满且不存在其他合法保留理由后，我们将删除或匿名化处理相关数据。

七、处理时间

我们将在收到完整的账号注销或数据删除申请并完成必要的身份核验后尽快处理。

如果账号存在尚未完成的订单、配送任务、退款、结算、提现、投诉、争议或其他依法需要处理的事项，部分数据可能无法立即删除。

在相关事项处理完成或法定保存期限届满后，我们将按照本说明继续处理相关数据。

八、联系我们

如对账号注销或个人数据删除有任何疑问，请联系：

Email：hi@pangda.life
微信：PangdaFood
服务时间：08:00–23:59（UTC+5，周一至周日）

Account Deletion and Data Deletion

Last Updated: August 27, 2026

This policy applies to the PangdaLife family of applications, including:

• 胖哒生活

• 胖哒商家

• Pangda Rider

This policy applies to account cancellation and related personal data deletion requests for user accounts, merchant accounts, and delivery partner accounts in the applications listed above.

1. Important Notice

After your account is cancelled, you will no longer be able to use that account to access the relevant PangdaLife application.

Personal information, contact information, address information, account settings, and other data associated with the account that is no longer required will be deleted or anonymized in accordance with this policy. Such data generally cannot be recovered after cancellation.

Certain data may need to be retained for a necessary period to comply with applicable laws and requirements relating to accounting, taxation, transactions, settlements, delivery fulfillment, security, risk control, and dispute resolution.

2. Consequences of Account Cancellation

Depending on your account type, cancellation may have the following consequences:

1. The account will be deactivated and its login permissions will be terminated.

2. Personal information associated with the account that is no longer required will be deleted or anonymized.

3. For 胖哒生活 user accounts, unused coupons, points, and other account benefits may be cleared and cannot be restored.

4. For 胖哒商家 merchant accounts, store operation permissions, management access, and store information that is no longer required may be closed, deleted, or anonymized.

5. For Pangda Rider delivery partner accounts, order acceptance permissions, delivery partner status, and service access will be terminated.

6. Any pending orders, delivery tasks, refunds, after-sales requests, settlements, withdrawals, commissions, or disputes should be resolved before submitting a cancellation request.

7. Once cancellation is completed, the original account and related benefits generally cannot be restored.

3. Eligibility for Account Cancellation

Before requesting cancellation, your account should meet the applicable conditions below:

1. All ongoing orders, delivery tasks, or service matters have been completed.

2. All refunds, after-sales requests, complaints, and disputes have been resolved.

3. Account balances, pending settlements, withdrawable amounts, and other pending funds have been processed.

4. There are no outstanding merchant settlements, delivery partner commissions, or other pending payments.

5. The account is not subject to any unresolved security, violation, fraud, or dispute review.

6. Any other matters required by applicable laws or platform rules have been completed.

If a particular condition does not apply to your account type, you are not required to satisfy that condition.

4. How to Request Account Cancellation

You may request cancellation of a PangdaLife application account using either of the following methods.

Method 1: Through the Relevant App

If the relevant application provides an account cancellation function, you may submit a cancellation request by following the instructions provided in the App.

The exact menu path may vary depending on the application and version, but it is generally available under:

“Me” or “Account” → “Settings” → “Account Security” or the relevant account management section → “Cancel Account”

Follow the on-screen instructions to complete any required identity verification and submit your cancellation request.

Method 2: Request by Email

If you cannot access the App, if the current version does not provide an online cancellation function, or if you wish to submit your request by another method, you may contact us at:

hi@pangda.life

Email subject:

“Request to Delete PangdaLife Application Account”

Please include:

• The name of the application you use: 胖哒生活 / 胖哒商家 / Pangda Rider

• Your account type: User / Merchant / Delivery Partner

• Your registered phone number, email address, or other account identifier

• The account or related data you wish to delete

To prevent unauthorized account deletion, we may require you to complete reasonable identity verification.

5. Data That Will Be Deleted or Anonymized

After account cancellation, data that is no longer required will be deleted or anonymized depending on your account type, including but not limited to:

胖哒生活 User Accounts

• Basic account profile information

• Avatar and profile information

• Contact information

• Delivery addresses

• Account settings

• Coupons, points, and related account benefit information

• Other personal data that is no longer required

胖哒商家 Merchant Accounts

• Basic merchant account information

• Contact person information

• Store management information that is no longer required

• Account settings and login-related information

• Other merchant account data that is no longer required

Pangda Rider Delivery Partner Accounts

• Basic delivery partner account information

• Contact information

• Personal profile and account settings that are no longer required

• Vehicle or service information that is no longer required

• Other delivery partner account data that is no longer required

Where appropriate, we may irreversibly anonymize data so that it can no longer be directly associated with a specific individual.

6. Data That May Be Retained

To comply with applicable laws and legitimate requirements relating to accounting, taxation, transactions, delivery fulfillment, security, refunds, settlements, dispute resolution, and fraud prevention, the following data may be retained for the necessary period:

• Order and transaction records

• Delivery and fulfillment records

• Payment, refund, settlement, and withdrawal records

• Merchant settlement and commission records

• Delivery partner service and settlement records

• Financial and tax records

• Invoices and related documentation

• Customer complaints, after-sales, and dispute resolution records

• Security, risk control, fraud prevention, and violation handling records

• Other data required to be retained by applicable laws

For 胖哒商家 merchant accounts and Pangda Rider delivery partner accounts, certain identity verification information, qualification records, contracts, settlement records, or business records may also need to be retained for legal, compliance, or dispute resolution purposes.

Such data will only be retained for the period required by applicable law or as reasonably necessary for the legitimate purposes described above.

Where applicable laws specify a particular retention period, we will comply with that period. Once the applicable retention period expires and there is no other lawful basis for retention, the relevant data will be deleted or anonymized.

7. Processing Time

We will process account cancellation and data deletion requests as soon as reasonably possible after receiving a complete request and completing any necessary identity verification.

If the account has pending orders, delivery tasks, refunds, settlements, withdrawals, complaints, disputes, or other matters that must be resolved or retained by law, certain data may not be deleted immediately.

Once those matters are resolved or the applicable legal retention period expires, the relevant data will be processed in accordance with this policy.

8. Contact Us

If you have any questions regarding account cancellation or personal data deletion, please contact:

Email: hi@pangda.life
WeChat: PangdaFood
Service Hours: 08:00–23:59 (UTC+5, Monday–Sunday)