退款政策
Refund Policy
Embedded Files
退款政策 Refund Policy
最后更新日期：2026年5月1日 Last Updated: May 1, 2026
一、退款条件 / 1. Eligibility for Refunds
一、退款条件 / 1. Eligibility for Refunds
以下情况可申请退款 / Refunds may be requested in the following circumstances：
商家取消订单 / The merchant cancels the order
配送超时且经平台核实 / Delivery is significantly delayed and verified by the platform
收到与描述严重不符的商品 / Items received are materially different from their description
平台系统故障导致订单异常 / Order anomalies caused by platform system errors
重复付款 / Duplicate payment
二、如何申请退款 / 2. How to Request a Refund
二、如何申请退款 / 2. How to Request a Refund
退款申请须在收货后24小时内提交，逾期恕不受理。
Refund requests must be submitted within 24 hours of receipt. Late requests will not be accepted.
申请方式 / How to apply：
邮箱 Email：hi@pangda.life
工作时间 Hours：08:00 - 23:59（UTC+5，周一至周日 Monday - Sunday）
三、退款处理 / 3. Refund Processing
三、退款处理 / 3. Refund Processing
经平台核实后，退款将在3至7个工作日内原路返还至您的原始付款方式。
Once verified by the platform, refunds will be processed within 3 to 7 business days to the original payment method.
四、不可退款情况 / 4. Non-Refundable Circumstances
四、不可退款情况 / 4. Non-Refundable Circumstances
以下情况不予退款 / Refunds will not be issued in the following circumstances：
订单已配送并被用户接受 / The order has been delivered and accepted by the user
因用户提供错误地址或信息导致的损失 / Losses caused by incorrect address or information provided by the user
退款申请超过24小时 / Refund requests submitted more than 24 hours after delivery
用户个人原因导致的取消 / Cancellations due to personal reasons of the user
五、政策更新 / 5. Policy Updates
五、政策更新 / 5. Policy Updates
我们可能不定期更新本隐私政策。政策发生重大变更时，我们将通过平台通知或电子邮件的方式告知您。继续使用我们的服务，即视为您接受更新后的隐私政策。
We may update this Privacy Policy from time to time. When significant changes are made, we will notify you via platform notification or email. Your continued use of our services constitutes acceptance of the updated policy.
六、联系我们 / 6. Contact Us
六、联系我们 / 6. Contact Us
如您对本隐私政策有任何疑问、意见或投诉，请通过以下方式联系我们： If you have any questions, comments, or complaints regarding this Privacy Policy, please contact us:
PANDALIFE DIGITAL INNOVATION LIMITED 📧 hi@pangda.life 💬 微信 WeChat：PangdaFood 📍 Tashkent, Uzbekistan
我们将在收到您的请求后7个工作日内予以回复。 We will respond to your request within 7 business days.
本隐私政策受香港特别行政区及乌兹别克斯坦相关法律法规管辖。 This Privacy Policy is governed by the laws of the Hong Kong Special Administrative Region and the applicable regulations of Uzbekistan.
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